Our Expertise

Our Expertise

Our results are born from our insight, knowledge and experience...

PBS Consultancy provide a complete range of business solutions tailored to the unique needs of your business specialising in Sales and Profit Performance enhancement, Operations and Service Excellence, Marketing & Customer Relations, Investment & Cost Efficiency Optimisation.

Founder and Principal Consultant Leadership Competencies

Multi-site and single site leadership and strategy excellence
Operational and service excellence efficiency
Business/brand transformation strategy creation 
Sales and profit performance improvement
Capital investment and project management excellence
Cultural transformation and new business integration
Process, policy and procedure creation

We work with all scales, types and complexities of businesses to help realise their full and sustainable sales and profit potential...

FTSE 100 / FTSE 250 / Private Equity / Blue chip / Entrepreneurial / Owner operated

Business Performance

  • Profit and loss performance review and improvement. 
  • Business performance analysis and improvement solutions. 
  • Product and service development 

Operations Strategy

  • Operational and service excellence efficiency.
  • Operating processes, procedures and policy strengthening.
  • Recruitment and employee development excellence.

Marketing & Media

  • Brand marketing strategy creation and implementation.
  • Media relations and events management.
  • Customer communication strategies.

Investment & Optimisation

  • Capital investment and labour optimisation modelling.
  • Acquisitions, organic refurbishments and new openings.

"Our Approach"

We use a C.A.R. Business Solutions Modelling approach to deliver the most effective solution to your business challenge. What this means is that we firstly immerse ourselves in the Context of your challenge to fully understand what needs to be addressed, alongside understanding the journey you’ve taken so far. 
We then devise, in close collaboration with you and your Teams, a Strategy or Plan containing a clear set of ‘smart’ Actions ensuring that each action is Specific, Measurable, Achievable, Results-focused and Time-bound. 
Finally, we forecast and deliver the Results to overcome the challenge in the swiftest possible timescale. 

"Our Promise"

"Once the assignment is complete, we don’t just walk-away, we are always on hand to support you until you are satisfied that the challenge is complete"

Core Beliefs

A professional "P U R E" service
We operate in complete alignment with the following core beliefs:
P erformance Enhancement 
U nified Collaboration
R esults Delivery
E xcellence Consistency
Recent Projects
Below are just a selection of the recent projects and assignments we have successfully undertaken....

Carluccio's
UK National Italian Restaurant Chain

The Challenge:
To produce and deliver a National Labour Efficiency Strategy designed to reduce labour costs without revenue compromise.

The Solution: 
In collaboration with the Executive Team a National Labour Efficiency Strategy was created and implemented. The strategy centered around achieving an efficient labour productivity performance across the entire restaurant chain utilising labour productivity modelling overlaid with sales and labour benchmark comparison matrices. 
A substantial annualised labour cost reduction was identified through the use of a benchmark matrix analysis technique and is forecast to be delivered during 2020.

Mill Farm Sports Village
AFC Fylde

The Challenge:
To produce and deliver a “Sport, Leisure and Hospitality Strategy” designed to improve the AFC Fylde stadium match day and non-match day customer hospitality experience.

The Solution: 
In collaboration with the Club owner, AFC Fylde CEO and the Mill Farm Sports Village Executive Team a Sports, Leisure and Hospitality Strategy was created and implemented in tandem with a Mill Farm Sports Village organisational restructure. 
The strategy focused upon creating operating plans for all aspects of the stadium operation including match day stadium operating plans, Italian restaurant, hospitality and banqueting suites, sports bars, kiosk operations, all weather sports centre and 18-bed boutique hotel. The assignment took 6 months to complete and I assumed the role of MD during this time after which I handed the strategy implementation programme over to the newly restructured Executive Team. 
The sales and profit performance of the Village has improved significantly and the organisational restructure is forecast to deliver a high six-figure annualised cost saving.

Carluccio's (second project)
UK National Italian Restaurant Chain

The Challenge:
To produce and deliver an “Intensive Care Strategy” focused upon materially improving the financial performance of the bottom-performing restaurants across the UK.

The Solution: 
In collaboration with the Commercial and Operations Directors a "Hot House Strategy" was created and implemented. The strategy centered around creating a thorough deep-dive operational review and support process for multi-site senior leaders to adopt and follow. The strategy contained a number of elements critical to the successful performance turnaround of each of the 15 restaurants including, team skill v will capability assessments, deep-dive standards and service audit, restaurant specific SMART Action Plan creation and increased senior leadership visit frequency and support. 
Within 4 months of the launch of the Hot House Strategy the group of 15 restaurants returned a materially positive Year on Year Sales swing moving the group from underperforming to outperforming the core estate.

Pendle Leisure Trust
Pendle Borough Council

The Challenge:
To produce a Food and Beverage Revitalisation Strategy designed to cost-effectively improve Food and Beverage sales and profitability performances.

The Solution: 
In collaboration with the Leisure Trust CEO and Finance Director a Food and Beverage Strategy was produced and presented. The strategy centered around modernising the Trust’s food and beverage proposition, service and promotional strategies to ensure that all elements of food and beverage provided by the Trust resonated with their respective target markets. 
New margin–rich food and beverage menus were devised, along with complimentary promotional and marketing strategies which were implemented using a targeted CRM approach. Labour schedules were re-modelled in order to drive efficiency and improve service quality. 
Subsequent results have been outstanding with significant food and beverage income growth across the group in tandem with improved customer engagement and satisfaction scores.

Other projects and roles undertaken with...

“Success in business is measured not only by results, but by the sustainability of those results and how you deliver them. Processes, mechanisms, theories and strategies only deliver success if deployed and delivered by motivated and engaged teams”
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